Alpha Dental Group

As a member of the Dental Protection Society, Karen Haresnape was able to access Croner’s advice line as a benefit of her membership. With a role that entailed more than just HR responsibilities, Karen was able to take advantage of free employment law advice, health and safety support, and more.

How We've Helped

Having valued the level of advice she received from Croner, Karen now utilises the Croner Simplify system to aid her role as an Operations Manager at Alpha Dental Group.

"Pardon the pun, but it had actually simplified how we record absences and holidays, it's taken a lot of pressure away from me having to record literally everything and double check everything," Karen says.

"The whole system, the whole program, everything, has been really good."

Croner Simplify is a unique service which combines cloud based software, telephone advice, insurance and on-site support to help organisations of all sizes improve efficiency, protect and ensure compliance with HR and Health & Safety law.

Managing an array of responsibilities which span beyond employment matters, Karen has found the health and safety elements of Croner's support invaluable. Over the time of the partnership, Alpha Dental have benefited from health and safety visits to ensure the stringent standard of their industry are adhered to and, in turn, CQC compliance is met and maintained.

"Our Health and Safety consultant, Mark Whigham, has visited all of our larger sites, and will visit all sites eventually.

"He was very good and positive in his feedback for what we needed to do. We didn't want to be backed into a corner and we wanted to keep a lot of our policies and protocols in place, but obviously they just needed tweaking and updating which is what's been happening, so we've been really please with that aspect of it."

As well as Health and Safety support, Karen has also found the employment law and HR advice and support a real benefit.

She says: "Croner have been very good giving advice and helping with letters. At one point I was ringing up virtually daily! You feel like you're asking some really stupid questions, but the advisors don't make you feel like that.

"They come back and say how to deal with incidents and situations and what to do. I can't fault the service. My advisor's patience has been excellent and her advice and everything has been really good.

"We've now got new employee handbooks, and i've just updated our dress code policy. Normally i'd have sat and struggled to get the right wording for it so it was correct, but I was able to just pass it on and say what I roughly wanted in, and Croner have come back with the correct content and advice on how to handle any sensitive situations."

"The beauty of being able to contact Croner by email or by phone is that they're constantly up to date with all changes, so you know that you're getting right and most relevant information."

Download Case Study

Click the button below to download our client case study in PDF format.


Speak to an Expert

To enquire about Croner's 24/7 employment law and business support helpline call 0808 145 3386 or get a free call back.

Request a Call Back

Free to Download Employer Resources

  • KFC



    “It’s a great comfort for ourselves that we’ve got a specialist to go to, to double-check and to seek cla..."

    Read more
  • case-study-s-leisure-group


    The A & S Leisure Group

    “We do work very, very closely with Croner. We always have a dedicated consultant, in fact we have four, ..."

    Read more
  • london-calling


    London Calling

    “From the word go, we were being helped and getting great advice from excellent people.”

    Read more
  • jb-wheaton-sons


    JB Wheaton and Sons

    “You know who the person is at the end of the phone, because you have met face to face, which is useful w..."

    Read more
  • seaward-electronic


    Seaward Electronic

    “I joined Seaward over 10 years ago now, and always wanted to implement Simply Personnel.”

    Read more
  • the-play-factory


    The Play Factory

    "I want to let you know how pleased I am to have signed up with Croner for HR and Employment support."

    Read more
  • west-yorkshire-chambers-trade-commerce


    West Yorkshire Chamber of Trade and Commerce

    “Over the years, if competitors have approached us, I explain to them what we receive from Croner for the..."

    Read more
  • women-in-prison


    Women in Prison

    “It was particularly reassuring to be given one point of contact for particular cases."

    Read more

Do you have any questions?

Get a free callback from one of our regional experts today