Phusion is a global business based in Billingham, Cleveland. Including their second office in Perth, Australia, Phusion currently employs around 20 people. Phusion have been in the business of providing information management solutions for 25 years. This includes mobile apps as well as content, consultancy services and a data factory. Glynis Brown, Business Support Manager at Phusion states, “We provide information management services to various industries, mainly offshore and petrochemical industries, but we are now expanding into other avenues.”


Glynis is an experienced HR professional, but is relatively new to the sector, “The majority of my career has been in HR, and even when I wasn’t directly working in HR, I’ve always had some form of involvement.” So, when she started her role as Business Support Manager a few
months previously, for her, the main challenges lay in familiarising herself with the industry: “I’m originally from an engineering background, so moving into software was all new to me, luckily the team here are lovely and so the move has been very pleasant.

“There haven’t really been any challenges on the HR side of things so far. The main challenges that have cropped up for me have been due to not knowing the industry and working in a totally new environment- it still is a bit of a challenge even several months on!”

One thing that helped her face the challenge of starting a new role was the implementation of Croner Simplify Complete:

“The Croner system was in place when I started the role so it allowed me to focus on the new and challenging elements of the job, knowing HR was well-managed and under control. I’ve recently finished my level 5 CIPD; I’ve worked in HR for many years, but now it has enabled me to get the qualification that matched my position.”

How We’ve Helped

Phusion initially signed up for Simplify Complete back in 2013, and have recently made the decision to continue for the foreseeable future: “We renewed Croner Simplify a couple of months ago,” says Glynis, who has had to familiarise herself with Simplify fairly quickly in her new position, “I’ve had a couple of calls with Croner to talk me through how to best utilise the Simplify system, and everyone we’ve spoken to has been very incredibly helpful.

“We use the system primarily to monitor sickness and holidays, I’m in the process of learning how to use the rest of the system so we can take full advantage of it. I think I’m getting there!” she laughs.

Glynis has also taken advantage of the advice lines, “I called the helplines with a query regarding GDPR. Chloe Green took our handbook and made some contributions where we needed to add sections for GDPR, and also made suggestions to make sure we were compliant with current legislation.”

“This handbook review happens yearly and is very thorough and precise, the suggested changes are now with our Managing Director for approval.”

Overall, Glynis is extremely happy with the service she’s been provided so far, and hopes with further guidance, she’ll be able to utilise Croner Simplify to its full potential. “Gosh, I would absolutely recommend the service- it is fantastic for anyone looking for expert HR support.”

Download Case Study

Click the button below to download our client case study in PDF format.


Speak to an Expert

To enquire about Croner's 24/7 employment law and business support helpline call 0808 145 3386 or get a free call back.

Request a Call Back

Free to Download Employer Resources

  • KFC



    “It’s a great comfort for ourselves that we’ve got a specialist to go to, to double-check and to seek cla..."

    Read more
  • case-study-s-leisure-group


    The A & S Leisure Group

    “We do work very, very closely with Croner. We always have a dedicated consultant, in fact we have four, ..."

    Read more
  • london-calling


    London Calling

    “From the word go, we were being helped and getting great advice from excellent people.”

    Read more
  • jb-wheaton-sons


    JB Wheaton and Sons

    “You know who the person is at the end of the phone, because you have met face to face, which is useful w..."

    Read more
  • seaward-electronic


    Seaward Electronic

    “I joined Seaward over 10 years ago now, and always wanted to implement Simply Personnel.”

    Read more
  • the-play-factory


    The Play Factory

    "I want to let you know how pleased I am to have signed up with Croner for HR and Employment support."

    Read more
  • west-yorkshire-chambers-trade-commerce


    West Yorkshire Chamber of Trade and Commerce

    “Over the years, if competitors have approached us, I explain to them what we receive from Croner for the..."

    Read more
  • women-in-prison


    Women in Prison

    “It was particularly reassuring to be given one point of contact for particular cases."

    Read more

Do you have any questions?

Get a free callback from one of our regional experts today