Client Relationship Specialist
Job Overview
The role requires you to deliver an exceptional level of service in order to retain our clients.
You will be the first point of contact for any clients who wish to renegotiate or cancel their agreement. Your key focus will be retaining our clients by resolving any issues or concerns raised, whilst achieving and delivering excellence in service by providing fast client focused solutions.
Day-to-Day Responsibilities
To be the first point of contact for any client wishing to discuss their continuous service agreement
To retain clients on their continuous service agreement and avoid them from renegotiating their terms and conditions
To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal departments
To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention
To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure
To understand all client databases and systems in order to adequately investigate and respond to the client
What you Bring to the Team
A target driven individual who thrives on personal and team success
Total commitment to client retention
Thrives from client success
A positive attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team
A strong communicator with excellent interpersonal skills and works well in a team
Ability to deal with challenging conversations
Ability to work in a fast paced environment
Strong time management skills
A dynamic and flexible approach, as well as the ability to work under pressure
What Croner can do for YOU:
Continuous development from Day 1
25 Days Holiday + 8 Bank holidays (increases to 28 with service)
Day off for your birthday
Regular updates on Employment Law
Competitive salary framework reviewed twice annually
Free EAP for those days when we all need someone to talk to
Private medical with BUPA (with length of service)
Discretionary profit share
A senior team that listens to and responds to team feedback
Career Pathways to develop your skills and support your progression through the business