Business Development Manager
Location:
Cardiff, Newport, Colchester, Ipswich, Chelmsford, Romford and Ilford, Luton, Kent, Central London, Blackburn and Bradford, Bolton and Oldham, London, Teeside & Durham, Milton Keynes, Worcester/ Dudley, Shrewsbury & Llandudno
Job Type: Full Time, Remote
Job Overview
The role of Business Development Manager is to develop new business opportunities for Croner Solutions through working with Telemarketing and the Services Team and building your own referral network.
We’re looking for a dynamic, motivated, high performing new Business Development professional, selling Employment Law and Health & Safety outsourcing solutions to the mid-market sector (30+ employee businesses).
The ideal candidate will have a proven track record in sales and new business generation. Industry experience is NOT required as full training is provided, but high energy, target focus and a consultative ‘value based’ selling style are a pre-requisite for the job.
Day-to-Day Responsibilities
- Attending sales appointments booked by your Telemarketing partner.
- Working with the Head of Seminars to generate a quarterly seminar plan to maximise sales opportunities.
- Generating and attending meetings with potential introducers and referral partners.
- Self-generating new leads, appointments and referrals through day to day new business activity.
- Achieve quarterly sales targets.
- Accurately build, manage and maintain your sales pipeline.
Thrive on working in a fast paced, target focussed high energy and high reward culture.
What you Bring to the Team
- 2 years plus track record of selling in a B2B environment (Industry experience NOT required).
- Confident in value based/consultative selling.
- Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers.
Why Join our Team?
This is a superb place to work if you love problem solving, enjoy a challenge and working at pace. If you have a genuine enthusiasm for overcoming obstacles and learning, you’ll love it. Your technical skills will be tested every day. There are endless opportunities for you to develop and grow and you’ll really make a difference. We’re a family-run business, who are incredibly ambitious and constantly expanding and can promise you’ll enjoy every day.
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Paid Media Manager
Location: Hinckley Office
Job Type: Full Time, On-site
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Job Purpose
Reporting to the Associate Director of Digital growth, we are looking for a "hands on" proven, high performing Paid Media Manager to join our business at this exciting time. You will be part of a department which is responsible for supporting all internal and external Sales & Marketing divisions. This is a critical role for the business to sustain and build on its success in the UK. The ideal candidate will have a background in running PPC and social media paid campaigns and monitor paid search budgets. In this role, you should be well-versed in principles of search engine marketing (SEM)and social media marketing such as Meta, Linkedin, Youtube and other social platforms. Your foal will be to ensure our online marketing efforts have the highest possible return on investment (ROI).
The role is dynamic in its approach where a wide variety of paid media activities which will feed into the overall output of Croner activities.
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The role
· Formulation of high performing search strategies · Launch and optimize various PPC and social media paid campaigns. · Oversee accounts on search platforms such as Google AdWords, Bing, Meta & other search partners. · Keyword selection and audience targeting · Monitor budget and adjust bids to gain better ROI. · Track KPIs to assess performance and pinpoint issues. · Production and analysis of PPC and social media reports. · Write attractive and concise copy for adverts and choose relevant and engaging imagery to support. · Develop new campaigns across multiple channels. · Maintain partnerships with PPC and social ad platforms and vendors.
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Requirements and skills
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Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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HR Office Consultant
Location: Hinckley Office
Job Type: Full Time, On-site
Up to £25,000 + benefits
Job Purpose
To provide bespoke HR documentation to our clients, maintaining compliancy and ensuring a
best practice approach is adopted across the UK.
Job Overview
HR Consultancy support a wide range of industries with their employment documentation,
such SMT’s and handbooks. The high-quality support we provide is delivered predominantly
via video call, however there are some elements of telephone and emails involved.
Day-to-Day Responsibilities
- • Meet personal and departmental KPI’s
• Drafting employment documentation for clients
• Servicing clients in a timely and efficient manner
• Guide clients with all employment law/HR enquiries
• Provide options to the client to ensure the decision is in their hands
• Building rapport and relationships with clients on each interaction
• Ensuring you are up to date with legislation changes
• Refer appropriate Croner products and services
• Attend departmental or office team meetings
• Carry out any other tasks deemed necessary by the Management Team
• Manage your time effectively to ensure work is completed to a high-quality standard
What you Bring to the Team
- • Proactive and creative problem solver
• A willingness to learn and the ability to communicate effectively within the team
• Ability to remain professional in a fast-paced environment
• A dynamic and flexible approach, as well as the ability to work under pressure.
• Practical experience.
• Customer service
• Always maintain a professional and responsible attitude.
• Basic knowledge of HR processes and employment legislation
• An enthusiasm for generating new business referrals
• Ability to learn, research and interpret law quickly and effectively.
• Ability to prioritise and work unsupervised as required.
• Ability to work to precise KPI and SLA deadlines.
• Excellent communication and written skills.
• MS Office knowledge and experience
Day in the life of a Croner HR Office Consultant
Working at Croner as a HR Office consultant is an exciting and challenging role. No two days
are the same as you will meet with clients from all types of industries. You are a crucial part to
play in our clients having legally compliant and up to date documentation.
You will sit 4 meetings per day, these will be 4 different clients, 4 different industries so no
meeting is the same!
During each meeting, you will spend this time getting to know your client and understanding
their business. You will be asking questions, answering their queries and delivering top quality
customer service.
After your meeting you will be responsible for drafting the clients documentation. Once the
documents are complete and they are ready to go, it is time to send them to the client.
You will also have the responsibility of supporting your existing clients who may have queries
or questions about their documentation and ensuring that your clients have distributed their
documentation to their employees.
Days go very quick here at Croner, no day is the same, but that is what makes the role
challenging!
What Croner can do for YOU:
• Continuous development from Day 1
• 25 Days Holiday + 8 Bank holidays (increases to 28 with service)
• Day off for your birthday
• Regular updates on Employment Law
• Competitive salary framework reviewed twice annually
• Free EAP for those days when we all need someone to talk to
• Private medical with BUPA (with length of service)
• Discretionary profit share
• A senior team that listens to and responds to team feedback
• Career Pathways to develop your skills and support your progression through the business
Why Join our team?
This is a superb place to work if you love solving problems, enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning, you’ll love it. Your people and technical skills will be tested every day. There are endless opportunities for you to develop and grow and you’ll really make a difference to all sorts of people. We’re a family-run business, who are incredibly ambitious and constantly expanding and I can promise you’ll enjoy every single day.
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Resolution Specialist
Location: Hinckley Office
Job Type: Full Time, On-site
Up to £26,000 + benefits
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Job Overview The role requires you to excel in enthusiasm as part of our client experience team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast membership focused solutions.
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Day-to-Day Responsibilities · To be the key person for receiving member complaints and retention opportunities · To ensure that all member service issues whether verbal or written are acknowledged in line with the complaints procedure · To ensure that all member complaints are thoroughly investigated through discussion with the member and appropriate internal staff · To ensure that all member complaints are resolved in a timely manner and at all times focused on member resolution and retention · To understand all member databases and systems in order to adequately investigate and respond to the member · Accountability for obtaining a prompt response to member queries, service issues and requests to cancel · Review of member complaints in order to produce an effective handover where applicable to Credit Control · Maintenance of member profile including additional sites, change in employee information and undertaking investigations where appropriate · To liaise with the Business Development Manager regarding clarification of the members contracted service provision · To contact members to activate their account and book the initial appointments with consultations in line with service levels and diary booking guidelines. · To receive member and consultant telephone calls and resolve queries, service issues and retention opportunity requests |
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What you Bring to the Team · A “can-do” attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team · Ability to work in a fast paced environment · Strong time management skills · A dynamic and flexible approach, as well as the ability to work under pressure
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Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Content Executive
Location: Hinckley Office
Job Type: Full Time, On-site
Up to £28,000 + benefits
Job Description
You know what content production for email marketing is and you can prove your success at driving leads and sales. In fact, that’s your speciality. A content whizz that turns ideas into incredible, engaging email marketing campaigns, on time, to brief, collaboratively, and with outstanding results.
You have a natural ability to manage multiple briefs across different media in a fast-paced business, while consistently delivering quality work. You work well as part of a team, but also deliver your best when trusted to get on with creating industry leading content.
Job Overview
Reporting into the Automations Campaigns Manager, you’ll create work either from scratch or by turning technical subjects into outstanding Email marketing literature.
You will make technical employment law and health & safety subjects easy to understand, engaging and relevant to our target market across email. This is a genuine opportunity to stamp your content authority in a fast-paced, entrepreneurial, sales and marketing-led organisation.
Key responsibilities
- Managing email marketing content.
- Write digital content, monthly newsletters and engaging campaign creative
- Develop the Group’s tone of voice recommendations and manage constructive feedback from senior colleagues and stakeholders.
- Be meticulous and create work to a high standard.
- Write copy that stands out in a market saturated with similar messages.
- Monitor competitor activity, customer behaviour and the latest trends to improve the performance of your email content
- Ensure all campaigns and copy is delivered to brief, on time, and to the required quality standards.
This list of duties is intended as a general indication of the main responsibilities of the job; it is not an exhaustive list and does not include detailed instructions as to how the tasks are undertaken. The above describes the framework within which the post holder will operate. It will be subject to review and the company reserves the right to change or alter the duties contained therein to reflect the needs of the business and the personal and professional development of the post holder.
Essential Skills
Must be able to demonstrate:
- Content Management
- Experience creating lead generation content.
- Creativity, enthusiasm, curiosity and a desire to improve.
- Strong organisation and time management skills.
- Flexibility and the ability to adopt “out of the box” thinking to tasks.
- Proactivity, leaning on resources online and in person to help shape 1st class content.
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Automations Campaigns Manager
Location: Hinckley Office
Job Type: Full Time, On-site
Up to £32,000 + benefits
Job Description
You know what content production for email marketing is and you can prove your success at driving leads and sales. In fact, that’s your speciality. A content whizz that turns ideas into incredible, engaging email marketing campaigns, on time, to brief, collaboratively, and with outstanding results.
You have a natural ability to manage multiple briefs across different media in a fast-paced business, while consistently delivering quality work. You work well as part of a team, but also deliver your best when trusted to get on with creating industry leading content.
Job Overview
Reporting into the Automations Campaigns Manager, you’ll create work either from scratch or by turning technical subjects into outstanding Email marketing literature.
You will make technical employment law and health & safety subjects easy to understand, engaging and relevant to our target market across email. This is a genuine opportunity to stamp your content authority in a fast-paced, entrepreneurial, sales and marketing-led organisation.
Key responsibilities
- Managing email marketing content.
- Write digital content, monthly newsletters and engaging campaign creative
- Develop the Group’s tone of voice recommendations and manage constructive feedback from senior colleagues and stakeholders.
- Be meticulous and create work to a high standard.
- Write copy that stands out in a market saturated with similar messages.
- Monitor competitor activity, customer behaviour and the latest trends to improve the performance of your email content
- Ensure all campaigns and copy is delivered to brief, on time, and to the required quality standards.
This list of duties is intended as a general indication of the main responsibilities of the job; it is not an exhaustive list and does not include detailed instructions as to how the tasks are undertaken. The above describes the framework within which the post holder will operate. It will be subject to review and the company reserves the right to change or alter the duties contained therein to reflect the needs of the business and the personal and professional development of the post holder.
Essential Skills
Must be able to demonstrate:
- Content Management
- Experience creating lead generation content.
- Creativity, enthusiasm, curiosity and a desire to improve.
- Strong organisation and time management skills.
- Flexibility and the ability to adopt “out of the box” thinking to tasks.
- Proactivity, leaning on resources online and in person to help shape 1st class content.
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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SEO Content Executive
Location: Hinckley Office
Job Type: Full Time, On-site
Up to £30,000 + benefits
Job Description
You know what Content Management is and you can prove your success at driving leads and sales. In fact, that’s your speciality. A word-whizz that turns dry content into exciting, income-generating copy, on time, to brief, collaboratively, and with outstanding results.
You have a natural ability to manage multiple briefs across different media in a fast-paced business, while consistently delivering quality work. You work well as part of a team, but also deliver your best when trusted to get on with creating copy magic.
Job Overview
Reporting into the SEO Manager, you’ll create work either from scratch or by turning technical subjects into outstanding pieces of SEO optimised content.
You will make technical employment law and health & safety subjects easy to understand, engaging and relevant to our target market across digital and print. Your writing will play a key role in campaign work as well as our lead nurture and overall business development strategy. This is a genuine opportunity to stamp your creative copywriting authority in a fast-paced, entrepreneurial, sales and marketing-led organisation.
Key responsibilities
- Write awareness and conversion driving blogs, articles, resource and news for our 2 main websites.
- Write digital content, monthly newsletters, video and audio scripts, and general marketing collateral.
- Develop the Group’s tone of voice recommendations and manage constructive feedback from senior colleagues and stakeholders.
- Be meticulous and create work to a high standard.
- Write copy that stands out in a market saturated with similar messages.
- Use technical content and expertise from within the Group as well as performing deep research.
- Monitor competitor activity, customer behaviour and the latest trends to improve the performance of your writing and content.
- Ensure all copy is delivered to brief, on time, and to the required quality standards.
This list of duties is intended as a general indication of the main responsibilities of the job; it is not an exhaustive list and does not include detailed instructions as to how the tasks are undertaken. The above describes the framework within which the post holder will operate. It will be subject to review and the company reserves the right to change or alter the duties contained therein to reflect the needs of the business and the personal and professional development of the post holder.
Essential Skills
Must be able to demonstrate:
- Demonstrable understanding of SEO copywriting best practices.
- Experience creating lead generation content.
- Creativity, enthusiasm, curiosity and a desire to improve.
- Strong organisation and time management skills.
- Flexibility and the ability to adopt “out of the box” thinking to tasks.
- Proactivity, leaning on resources online and in person to help shape 1st class content.
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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SEO Manager
Location: Hinckley Office
Job Type: Full Time, On-site
Up to £40,000 + benefits
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Job Purpose
Reporting to the Associate Director of Digital Growth, and feeding into the wider marketing functions, the SEO Manager should have strong SEO skills, a deep understanding of developing SEO strategy, keyword research, analysis, link building, and content creation.
The role is a crucial one, responsible for the brand awareness and lead generation via SEO by producing insights, content, analysis and ultimately devising and implementing an SEO strategy.
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The role
● Researching, implementing and analysing keyword and content opportunities ● Collaboration with content teams to deliver exceptional, lead generating content ● Link building strategy and implementation ● Monitoring and analysing social media trends, such as ad revenue and web visitor data. ● Analysis of website performance from a technical, accessibility and Seo scoring. ● Working with marketing, design, and other teams to ensure content aligns with the brand strategy and to create an SEO content calendar.
Skills Required:
· Experience in keyword research · Understanding of long and short form content · SEO reporting & auditing · Team management · Creative & collaborative mentality · Trend analysis · Content creation
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Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Marketing Automation Executive |
Location: Hinckley Office
Job Type: Full Time, On-site
£28,000-£30,000 + benefits
Job Description
You know what Email marketing and automation is and you can prove your success at driving leads and sales. In fact, that’s your speciality. A campaigns whizz that turns ideas into incredible, engaging email marketing campaigns, on time, to brief, collaboratively, and with outstanding results.
You have a natural ability to manage multiple briefs across different media in a fast-paced business, while consistently delivering quality work. You work well as part of a team, but also deliver your best when trusted to get on with creating effective campaigns.
Job Overview
Reporting into the Automation Campaigns Manager, you’ll create work either from scratch or by turning technical subjects into outstanding Email marketing content and nurture programmes.
You will make technical employment law and health & safety subjects easy to understand, engaging and relevant to our target market across email. Your writing will play a key role in campaign work as well as email content delivery. This is a genuine opportunity to stamp your automation authority in a fast-paced, entrepreneurial, sales and marketing-led organisation.
Key responsibilities
- Managing email marketing campaigns and analysing performance.
- Write digital content, monthly newsletters and engaging campaign creative
- Develop the Group’s tone of voice recommendations and manage constructive feedback from senior colleagues and stakeholders.
- Be meticulous and create work to a high standard.
- Write copy that stands out in a market saturated with similar messages.
- Monitor competitor activity, customer behaviour and the latest trends to improve the performance of your email campaigns
- Ensure all campaigns and copy is delivered to brief, on time, and to the required quality standards.
This list of duties is intended as a general indication of the main responsibilities of the job; it is not an exhaustive list and does not include detailed instructions as to how the tasks are undertaken. The above describes the framework within which the post holder will operate. It will be subject to review and the company reserves the right to change or alter the duties contained therein to reflect the needs of the business and the personal and professional development of the post holder.
Essential Skills
- Marketo
- Experience creating lead generation content.
- Creativity, enthusiasm, curiosity and a desire to improve.
- Strong organisation and time management skills.
- Flexibility and the ability to adopt “out of the box” thinking to tasks.
- Proactivity, leaning on resources online and in person to help shape 1st class content.
- Data segmentation, analysis and campaign creation.
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Workforce Planner
Location: Hinckley Office
Job Type: Full Time, On-site
Up to £24,500 + benefits
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Job Overview: |
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To work as part of the Advice team to ensure the department is correctly resourced including short notice cover, highlighting absences to Managers, handling client calls (including setting call-backs) and providing accurate reporting on a daily and weekly basis. |
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Day to Day Responsibilities: |
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· Be a Customer Service champion by routing calls to the right person or department · Listen to the clients needs and set call-backs within timeline · Set the expectation for Super Service from your call by letting the client know when we will call · Assist with the availability of Advisors using Openscape to review individual codes · Take inbound calls to reduce the over-flow and abandon rate for the team · Maintain an abandon rate of above 0.60% and an SLA target of above 99% · Update holidays, overtime, absence, early/late shifts, working patterns, lunches, out of hour schedules & Christmas and Bank Holiday cover. · Update client records and other relevant logs as required · Ensure client confidentiality is maintained · Establish and maintain efficient working relationships with colleagues and clients · Schedule departmental or team training sessions/meetings considering headcount and availability · Assist the Management team with daily, weekly, monthly and quarterly reporting · Manage the Task-Management diary to ensure correct staffing levels are maintained between teams · Ensure annual leave is agreed within the departmental cap · Store and maintain the stock of Advisory consumables such as splitters, headsets and webcams · Complete all training as required by the required deadline · Carry out any other tasks deemed necessary by the Management Team.
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What you can bring to the Team |
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· Proactive and creative problem solver · A willingness to learn and the ability to communicate effectively within the team · Ability to remain professional in a fast-paced environment · A dynamic and flexible approach, as well as the ability to work under pressure. · Excellent attention to detail · Excellent organisational and time management skills with the ability to prioritise · Always maintain a professional and responsible attitude. · Ability to prioritise and work unsupervised as required. · Ability to work to precise KPI and SLA deadlines. · Excellent communication and written skills. · MS Office knowledge and experience. |
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What Croner can do for YOU: |
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· Continuous development from Day 1 – because we like being the best · 25 Days Holiday + 8 Bank holidays (increases to 28 with service) · Your birthday off – how will you celebrate? · Regular updates on Employment Law so you’re always up to date · Competitive salary framework reviewed twice annually · Free EAP for those days when we all need someone to talk to · Private medical with BUPA (with length of service) · Social Committee to arrange fun events · Department budget for a quarterly day out · A senior team that listens to and responds to team feedback · Career Pathways to develop your skills and support your progression through the business
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Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Face2Face Consultant
Location: Hinckley Office
Job Type: Full Time, On-site
Up to £34,000 + benefits
Job Purpose
To deliver an expert HR service virtually via platforms such as Microsoft Teams in order to support our clients in
dealing with formal meetings with their employees – conducting and advising on consultancy, capability,
disciplinary, grievance and appeal issues as well as investigations and settlement negotiations.
Job Overview
We are looking for personable and confident HR professionals/employment lawyers with good technical skills who
can respond to often short-notice assignments and produce thoughtful, legally compliant and well-written reports.
The ability to act impartially, identify and quantify risk for our clients and communicate this to them effectively is
crucial.
Day-to-Day Responsibilities
• Attend meetings with clients and their employees as arranged and diarised by an office-based paralegal and
either conduct these or support the client to do so, as required.
• To undertake mediation, conciliation and other employment relations services as may be requested by clients
from time to time.
• To provide clients with advice and guidance on their legal position with individual employees or groups of
employees, with due regard to your duty of impartiality.
• To provide prompt, high quality reports of outcomes within specified time frames and adhere to administrative
procedures concerning file management.
• Regularly achieve or exceed the hearing targets set by the Face2Face Management team.
• Work towards the team objective of obtaining repeat business.
What you Bring to the Team
• Educated to degree level in HR, law or related business discipline or with substantial professional experience
• Background in HR management, consultancy or in employment law
• Highly professional presentation, service focussed and personable; quickly able to form good working
relationships with people who may be stressed, angry or upset.
• A ‘can do’ approach to challenging situations and problem solving.
Why Join our Team?
This is a particularly interesting and varied role working in a friendly and supportive team within a
great company. Every day will be different, and your professional skills will be tested and stretched all
the time. You will be helping people while at the same time working in a fast-paced, fast-growing
environment that will develop you to your very best
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Graphic Designer
Location: Hinckley Office
Job Type: Full Time, On-site
£30,000 + benefits
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Job Purpose
Reporting to the Design Manager and feeding into the wider marketing functions, the Graphic Designer will have a wide range of duties and responsibility, from the branding, design, and maintenance of collateral, to assisting the wider digital teams to drive key campaign activity in our acquisition and retention plans for Croner.
The role is dynamic in its approach where a wide variety of Brand and design projects will feed into the overall output of Croner activities.
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The role
● Be the Croner brand ambassador and promoter of the brand. ● Supporting the development of compelling marketing collateral including case studies, thought leadership, product fact sheets, presentations, and multimedia materials. ● Complete bi-annual competitor analysis reviews, highlighting key findings and driving Croner future initiatives and activity to remain market leader and a step ahead of our direct competitors. ● You will understand the landscape in which our services exist, including any client, competitor, legal, technological, and social changes, and matching design activities to this. ● Analyse the types of customers that Croner wants to target how to attract them. Develop marketing collateral for Croner to better serve the customers we already have. ● Design of email, social and advertising campaigns. ● Work closely with the Digital Marketing Manager to monitor web analytics and how results can influence email and social activity. ● Be the central marketing point for design and delivery of activities to help drive future activity and focus through an integrated approach. ● You must be comfortable working with various design tools such as adobe suite of tools, E-mail, and social media marketing platforms. ● Managing the weekly marketing request list and organising your workload. ● Design of internal communications, including Inside Croner, partnerships and the creation of internal corporate events, liaising with internal client facing teams.
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Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Payments Engagement Specialist
Location: Hinckley Office
Job Type: Full Time, On-site
£24,000 + benefits
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Job Overview Timely receipts from clients is essential in maintaining a healthy cashflow and working capital balance. The primary control around this is ensuring clients are set-up on direct debit.
This role requires you to proactively contact clients via telephone who are not on direct debit as a payment method - either due to them cancelling their mandate or being on invoice from point of sale.
You will be expected to provide excellent customer service when interacting with clients, both highlighting the benefits to them of being on direct debit and also, where necessary, being a conduit between Payments and Concerns to ensure any blockers to reinstating a mandate are resolved. |
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Day-to-Day Responsibilities · To provide excellent customer service in every interaction with a client. · Proactively contact clients to either reinstate a cancelled direct debit or setup a new mandate. · To act as a conduit between Payments and Concerns to resolve any blockers to setting up a direct debit. · Where a client is not willing to set up a direct debit, you will be expected to discuss repayment of overdue debt on their account (if applicable). · Ensure data integrity is maintained and where necessary, update contact details on OnGuard and Salesforce to allow for seamless interaction with the primary Finance contact in the future.
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What you Bring to the Team · A target driven individual who thrives on personal and team success · Total commitment to client engagement an excellent customer service · Thrives from client success · A positive attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team · A strong communicator with excellent interpersonal skills and works well in a team · Ability to deal with challenging conversations · Ability to work in a fast paced environment · Strong time management skills · A dynamic and flexible approach, as well as the ability to work under pressure
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Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Onboarding Specialist
Location: Hinckley Office
Job Type: Full Time, On-site
£24,000 + benefits
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Job Purpose To deliver world class care to exceed our client’s expectations and provide support to our ever-growing client base across Great Britain. |
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Job Overview The role requires you to excel in enthusiasm as part of our account management team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions. |
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Day-to-Day Responsibilities
· To contact clients to welcome them to Croner and book their initial appointments with consultants in line with service levels and diary booking guidelines · Ensuring all new business is accurately added to the spreadsheet and called within 1 hour of receiving · To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure. · To liaise with the new business resolution specialist to handle new business intent to cancels quickly and effectively · To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff. · To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. · Accountability for obtaining a prompt response to client queries, service issues and requests to cancel. · Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate. · To receive client and consultant telephone calls and resolve queries and service issues. |
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The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Job Goals and Metrics
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What you Bring to the Team · A “can-do” attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. · A team player · Ability to work in a fast paced environment. · Strong time management skills. · A dynamic and flexible approach, as well as the ability to work under pressure. |
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com