Working at Croner
HR Documentation Consultant
Location: Hinckley
Salary: Up to £24,000
Job Type: Full Time, On-site
Job Overview
HR Consultancy support a wide range of industries with their employment documentation, such SMT’s and
handbooks. The high-quality support we provide is delivered predominantly via telephone call, but there is
some element of emails being sent
Day to Day Responsibilities
- Meet personal and departmental SLA’s.
- Drafting employment documentation for clients
- Servicing clients in a timely and efficient manner
- Guide clients with all employment law/HR enquiries
- Provide options to the client to ensure the decision is in their hands
- Building rapport and relationships with clients on each interaction
- Ensuring you are up to date with legislation changes
- Refer appropriate Croner products and services
- Attend departmental or office team meetings
- Carry out any other tasks deemed necessary by the Management Team
- Manage your time effectively to ensure work is completed to a high-quality standard.
What you can bring to the Team
- Proactive and creative problem solver
- A willingness to learn and the ability to communicate effectively within the team
- Ability to remain professional in a fast-paced environment
- A dynamic and flexible approach, as well as the ability to work under pressure.
- Practical experience.
- Customer service
- Always maintain a professional and responsible attitude.
- Basic knowledge of HR processes and employment legislation
- An enthusiasm for generating new business referrals
- Ability to learn, research and interpret law quickly and effectively.
- Ability to prioritise and work unsupervised as required.
- Ability to work to SLA deadlines.
- Excellent communication and written skills.
- MS Office knowledge and experience
Day in the life of a Croner HR Documentation Consultant
Working at Croner as a HR Documentation consultant is an exciting and challenging role. No two days are
the same as you will meet with clients from all types of industries. You are a crucial part to play in our clients
having legally compliant and up to date documentation.
You will be required to respond to client queries that are sent into the documentation inbox, each task has an
SLA set, and you are expected to meet this SLA within a timely manner.
These tasks may be completed via email or telephone call. Majority of our communication to clients is
through picking up the phone and having that conversation with them to deliver the service they require, therefore being confident on the phone is key!
Days go very quick here at Croner and no task is the same, but that is what makes the role challenging
and exciting!
What Croner can do for you
- Continuous development from Day 1
• 25 Days Holiday + 8 Bank holidays (increases to 28 with service)
• Day off for your birthday
• Regular updates on Employment Law
• Competitive salary framework reviewed twice annually
• Free EAP for those days when we all need someone to talk to
• Private medical with BUPA (with length of service)
• Discretionary profit share
• A senior team that listens to and responds to team feedback
• Career Pathways to develop your skills and support your progression through the business
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Regional Sales Manager
Location: South East London Area
Job Type: Full Time, On-site
Position Purpose
The role of Regional Sales Manager is to be responsible for the people management of a Field Sales team across a defined geographical area, which is typically 10/15 direct reports. Utilising effective motivation, coaching, development and organisation of the sales team, to achieve new business targets across all field sales territories. Ensuring a highly effective, compliant, and profitable sales function in line with our company vision and values.
Role Overview
As Regional Sales Manager, you will build a high-performance sales culture. As a key tactical leader, you are responsible for developing a team of high-quality and high-performance Business Development Managers. Assisting your sales team in developing self-generating referral new business, call preparation, pipeline management, sales process execution, performance management, presentation skills, and continually improving the quantity and quality of new business. You are accountable for achieving the aggregate monthly, quarterly and annual volume, revenue, and targets for your defined geographical area. Whilst ensuring company policies, standards, compliance, and practices are consistently implemented and adherence to
Key Responsibilities and Accountabilities
- Achievement of overall new business revenue and volume target, whilst ensuring minimum activity levels are achieved and exceeded on an ongoing basis including prospecting calls, appointments, and presentations.
- Delivery of self-generated new business, through effective coaching and management of your BDM's. Ongoing training of your team in this key area, assisting them in self-generating new business appointments and subsequent wins.
- Ensure team members are skilful in the application of self-generated new business and closing appointments to increase sales. This includes prospecting calls, appointments, presentations, and proposals.
- To be responsible for ensuring all recruitment, inductions, and sales training for all members of the team.
- Total responsibility for a team of Business Development Managers and their on-going development and performance management.
- To ensure that our clients are treated fairly and that all services sold are needed and made in a compliant way.
- Monitoring conversion rates within the team, over a variety of deal sources, to ensure an increase in deal volume.
- Ensure team members are skilful in the application of new business pricing.
- To observe Company Policies, Procedures and Standards and to always promote quality and the maintenance of a safe and healthy working environment.
- Ensuring that all sales are compliant adhering to all company policies, procedures, codes, and business ethics ensuring that they are communicated and implemented within your team.
- Conduct monthly and quarterly one-on-one review with all Business Development Managers to ensure effective communication, understanding of training and development needs, and to provide insight and agreement for the improvement of sales and activity performance. This may include corrective actions or measures.
- Execute initiatives that will ensure minimum performance to plans for your Region. Developing and implement new approved sales incentive programs for BDM’s.
- Monitor, manage and report on all Sales KPI’s and report on Sales Performance on a daily, weekly, monthly and quarterly basis.
The above list is not exhaustive, and the role may change to meet the overall objectives of the business.
What you Bring to the Team
- Strong motivation and hands on leadership, driving Sales Performance, whilst remaining close to the detail of all key sales metrics.
- Personal ownership for the success of all new team hires, ensuring that “New Hire Initial Training Program” is delivered effectively for all initial sales training.
- Commitment to plan and execute a field accompaniment schedule with each BDM based on performance and developmental level. Utilises Coaching and Field Evaluations for each field accompaniment.
- Focused coaching on specific developmental objectives following review of face-to-face sales meetings focusing on skill development areas for improvement and self-generation of their own leads.
- An ability to determine the developmental level and objectives for each BDM. Developing new agreed improvement action plans for each direct report, utilising directive, and supportive coaching styles.
- Ownership of agreed individual performance improvement plans for each direct report that is aligned with the Region and Company goals and objectives; regularly monitor individual performance and development and take corrective action as required.
Periodic check ins with all direct reports to determine the level of job satisfaction and if there are opportunities to increase satisfaction and engagement.
Competencies
- Strong organisational skills, with the ability to multi-task and manage and monitor sales processes and pipeline.
- Highly numerate with the ability to quickly understand the key figures that impact sales performance.
- A strong communicator who can inspire people and influence and engage confidently and concisely.
- An ability to work in a fast paced, entrepreneurial environment and can adapt quickly to change, with a flexibility in relation to hours worked.
- Significant experience of leading a team of high performing Salespeople in a B2B environment, great leadership skills, always seeking to bring out the best in others.
- Ability to sell to different audiences including Business Owners, Directors and HR Managers. Demonstrating the ability to drive and motivate team members to perform their jobs well and generates high employee morale and satisfaction.
- The ability to maintain a high degree of discipline through a fair and professional interaction with team members, setting up clear action plans and conducting efficient follow up.
Strong commercial acumen, with an excellent understanding of the sales and business development process, with experience and a proven track record in winning new business and upselling clients
Key Performance Indicators
All employees are required to achieve the minimum role specific Goals and Targets set by the business, which are often referred to as CPS (Super Coaching, High Performance and Super Sales or Service). These Goals and Targets will be communicated to you by your line manager. Please note the business reserves the right to vary, add or remove Goals in line with business needs at its discretion.
Why Join our Team?
This is a superb place to work if you love problem solving, enjoy a challenge and working at pace. If you have a genuine enthusiasm for overcoming obstacles and learning, you’ll love it. Your technical skills will be tested every day. There are endless opportunities for you to develop and grow and you’ll really make a difference. We’re a family-run business, who are incredibly ambitious and constantly expanding and can promise you’ll enjoy every day.
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Business Development Manager
Location: Edinburgh, Galashiels, Falkirk, Kirkcaldy, Manchester, Cardiff, Newport, Sailsbury, Swindon, Colchester, Ipswich, Romford and Ilford, London North/Central, Southwest London, Central London, Central London, Northwest London
Job Type: Full Time, Remote
Job Overview
The role of Business Development Manager is to develop new business opportunities for Croner Solutions through working with Telemarketing and the Services Team and building your own referral network.
We’re looking for a dynamic, motivated, high performing new Business Development professional, selling Employment Law and Health & Safety outsourcing solutions to the mid-market sector (30+ employee businesses).
The ideal candidate will have a proven track record in sales and new business generation. Industry experience is NOT required as full training is provided, but high energy, target focus and a consultative ‘value based’ selling style are a pre-requisite for the job.
Day-to-Day Responsibilities
- Attending sales appointments booked by your Telemarketing partner.
- Working with the Head of Seminars to generate a quarterly seminar plan to maximise sales opportunities.
- Generating and attending meetings with potential introducers and referral partners.
- Self-generating new leads, appointments and referrals through day to day new business activity.
- Achieve quarterly sales targets.
- Accurately build, manage and maintain your sales pipeline.
Thrive on working in a fast paced, target focussed high energy and high reward culture.
What you Bring to the Team
- 2 years plus track record of selling in a B2B environment (Industry experience NOT required).
- Confident in value based/consultative selling.
- Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers.
Why Join our Team?
This is a superb place to work if you love problem solving, enjoy a challenge and working at pace. If you have a genuine enthusiasm for overcoming obstacles and learning, you’ll love it. Your technical skills will be tested every day. There are endless opportunities for you to develop and grow and you’ll really make a difference. We’re a family-run business, who are incredibly ambitious and constantly expanding and can promise you’ll enjoy every day.
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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VC Business Development Manager
Location: Hinckley Office
Job Type: Full Time, On-site
Job Purpose
Responsible for achieving set monthly / quarterly sales targets in terms of the number of new business deals, revenue and ASK. Selling Croner Employment Law and Health & Safety services via online video calls. Your responsibilities will include generating and securing referral leads from your prospects to self-generate additional sales opportunities for yourself.
Job Overview
We’re looking for a dynamic, motivated, high performing new Business Development professional, selling Employment Law and Health & Safety outsourcing solutions to the SME businesses. The ideal candidate will have a proven track record in sales and new business generation. Industry experience is NOT required as full training is provided, but high energy, target focus and a consultative ‘value based’ selling style are a pre-requisite for the job. Full and on-going product and sales techniques is provided.
Day-to-Day Responsibilities
- Attend sales appointments booked by the Telemarketing Department,
- Self-generate new leads, appointments and referrals through day-to-day new business activity.
- Generate and attend meetings with potential introducers and referral partners.
- Achieve quarterly sales targets.
- Accurately build, manage and maintain your sales pipeline.
- Thrive on working in a fast paced, target focussed high energy and high reward culture
What you Bring to the Team
- 2 years plus track record of selling in a B2B environment (Industry experience NOT required).
- Confidence in value based/consultative selling.
- Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers.
Why Join our team?
This is a superb place to work if you love solving problems, enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning, you’ll love it. Your people and technical skills will be tested every day. There are endless opportunities for you to develop and grow and you’ll really make a difference to all sorts of people. We’re a family-run business, who are incredibly ambitious and constantly expanding and I can promise you’ll enjoy every single day.
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Litigation Consultant
Location: Field Based
Job Type: Full Time
Salary: £42,000 + benefits
Job Overview
The role requires you to effectively a portfolio of Tribunal cases across the full range of employment law issues.
Day-to-Day Responsibilities
· Provide appropriate advice to clients on Tribunal matters and maintain effective communications with clients.
· Enter proper pleadings, ensuring all relevant legal arguments are presented.
· Deal with interlocutory matters in accordance with Tribunal rules.
· Prepare cases in timely fashion.
· Effectively represent clients at hearings and contested cases at tribunal.
· Negotiate settlements on behalf of clients as appropriate.
· Comply fully with underwriting / Claims Department requirements.
· Take responsibility for development of skills / knowledge through appropriate reading.
· Identify and manage risks to the client, Croner and the insurer.
· Ensures cases are “red flagged” to Croner management in line with company procedures.
· Provide clear and accurate assessment of prospects within company timescales to include an assessment of whether advice was taken and followed if required.
· Generate sales whenever opportunity arises.
· Ensure time is fully and accurately recorded.
· Carry out any other tasks deemed necessary by the management team.
What you Bring to the Team
· Good advocacy experience in ET
· Employment Law experience
· Demonstrable evidence of ability to handle all types of Employment Tribunal case.
· Relevant professional qualification or degree, legal background is preferred but not essential.
· Willing to undertake cases around UK, holds valid driving licence.
· A dynamic and flexible approach, as well as the ability to work under pressure
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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HR Office Consultant
Location: Hinckley Office
Job Type: Full Time, On-site
Salary: £25,000 + benefits
Job Purpose
To provide bespoke HR documentation to our clients, maintaining compliancy and ensuring a
best practice approach is adopted across the UK
Job Overview
HR Consultancy support a wide range of industries with their employment documentation, such SMT’s and handbooks. The high-quality support we provide is delivered predominantly via video call, however there are some elements of telephone and emails involved.
Day-to-Day Responsibilities
- Meet personal and departmental KPI’s
- Drafting employment documentation for clients
- Servicing clients in a timely and efficient manner
- Guide clients with all employment law/HR enquiries
- Provide options to the client to ensure the decision is in their hands
- Building rapport and relationships with clients on each interaction
- Ensuring you are up to date with legislation changes
- Refer appropriate Croner products and services
- Attend departmental or office team meetings
- Carry out any other tasks deemed necessary by the Management Team
- Manage your time effectively to ensure work is completed to a high-quality standard
What you Bring to the Team
- Proactive and creative problem solver
- A willingness to learn and the ability to communicate effectively within the team
- Ability to remain professional in a fast-paced environment
- A dynamic and flexible approach, as well as the ability to work under pressure.
- Practical experience.
- Customer service
- Always maintain a professional and responsible attitude.
- Basic knowledge of HR processes and employment legislation
- An enthusiasm for generating new business referrals
- Ability to learn, research and interpret law quickly and effectively.
- Ability to prioritise and work unsupervised as required.
- Ability to work to precise KPI and SLA deadlines.
- Excellent communication and written skills.
- MS Office knowledge and experience.
Day in the life of a Croner HR Office Consultant
Working at Croner as a HR Office consultant is an exciting and challenging role. No two days are the same as you will meet with clients from all types of industries. You are a crucial part to play in our clients having legally compliant and up to date documentation.
You will sit 4 meetings per day, these will be 4 different clients, 4 different industries so no meeting is the same!
During each meeting, you will spend this time getting to know your client and understanding their business. You will be asking questions, answering their queries and delivering top quality customer service.
After your meeting you will be responsible for drafting the clients documentation. Once the documents are complete and they are ready to go, it is time to send them to the client.
You will also have the responsibility of supporting your existing clients who may have queries or questions about their documentation and ensuring that your clients have distributed their documentation to their employees.
Days go very quick here at Croner, no day is the same, but that is what makes the role challenging!
What Croner can do for YOU:
- Continuous development from Day 1
- 25 Days Holiday + 8 Bank holidays (increases to 28 with service)
- Day off for your birthday
- Regular updates on Employment Law
- Competitive salary framework reviewed twice annually
- Free EAP for those days when we all need someone to talk to
- Private medical with BUPA (with length of service)
- Discretionary profit share
- A senior team that listens to and responds to team feedback
- Career Pathways to develop your skills and support your progression through the business
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Client Relationship Specialist
Location: Field Based
Job Type: Full Time, On-site
Salary: £26,000 + benefits
Job Overview
The role requires you to deliver an exceptional level of service in order to retain our clients.
You will be the first point of contact for any clients who wish to renegotiate or cancel their agreement. Your key focus will be retaining our clients by resolving any issues or concerns raised, whilst achieving and delivering excellence in service by providing fast client focused solutions.
Day-to-Day Responsibilities
- To be the first point of contact for any client wishing to discuss their continuous service agreement
- To retain clients on their continuous service agreement and avoid them from renegotiating their terms and conditions
- To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal departments
- To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention
- To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure
- To understand all client databases and systems in order to adequately investigate and respond to the client
What you Bring to the Team
- A target driven individual who thrives on personal and team success
- Total commitment to client retention
- Thrives from client success
- A positive attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team
- A strong communicator with excellent interpersonal skills and works well in a team
- Ability to deal with challenging conversations
- Ability to work in a fast paced environment
- Strong time management skills
- A dynamic and flexible approach, as well as the ability to work under pressure
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Compliance Officer
Location: Hinckley
Job Type: Full Time, On-site
Salary: £40,000 + benefits
Croner Group is a leading UK Employment Law and Health & Safety Specialist, providing an integral service to our 12,000+ client base that continues to grow.
An exciting opportunity has arisen to join the business in a newly formed Compliance Officer role.
We are looking for a highly motivated, skilled, driven individual to join our evolving Compliance Team. Reporting into the Finance Director, the ideal candidate will have previous experience working in a regulated environment preferably within the FCA’s regulatory framework. The successful candidate will manage a range of compliance issues and will be responsible for assessing risks, identifying patterns and trends, whilst performing overall compliance management, in the form of internal auditing and the implementation of measures
The key responsibilities of this job include:
- Analyse full sales process to ensure sales procedures are compliant with regulatory authorities including the Financial Conduct Authority (“FCA”)
- Assessment of Business Development Managers for quality and compliance standards
- Oversee quality assessment process for sales and service calls.
- Conduct compliance investigations as and when required and advise on themes and trends.
- Responsible for the overall design, implementation, and ongoing enhancement of compliance procedures, whilst ensuring its alignment with business objectives
- Responsible for the implementation and monitoring of compliance controls including carrying out regular spot checks of websites, emails, letters, documents, and processes.
- Internal auditing of processes and procedures from a compliance perspective, particularly those procedures relating to the sales process.
- Develop an effective education and engagement program through ongoing communication and training to senior management
What you Bring to the Team
- Background working in a regulated environment essential
- Excellent planning and organisational skills with a strong attention to detail
- Ability to communicate effectively and provide feedback in a constructive manner.
- High level of integrity and accountability for results
- Fantastic workplace in Manchester city centre Group Head Office
- Working with talented people with opportunities to always learn
- Dynamic fast paced environment
- Commercially driven and successful
- No boundaries to personal development
Why Join our Team?
This is a superb place to work if you love problem solving, enjoy a challenge and working at pace. If you have a genuine enthusiasm for overcoming obstacles and learning, you’ll love it. Your technical skills will be tested every day. There are endless opportunities for you to develop and grow and you’ll really make a difference. We’re a family-run business, who are incredibly ambitious and constantly expanding and can promise you’ll enjoy every day
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Credit Controller
Location: Hinckley
Salary: £24,000 + benefits
Job Purpose
This role involves working within the Group Credit function and will be based at our head office in Hinckley, with responsibility for maintaining cash collections and reducing overdue debt
Job Overview
The position is suitable for an individual who is bright, confident, positive and an excellent communicator, who is able to work in a fast paced, dynamic environment.
The post holder will have a minimum of two years customer services or account collection experience and will rise to the challenge of hitting collection targets against assigned lists of overdue clients. The focus is on excellence in cash collection and calls completed with outstanding call quality service and care. The role requires a pragmatic and commercial approach to problem solving coupled with excellent negotiation skills
Day-to-Day Responsibilities
- Contacting clients in relation to their overdue accounts
- Handling payment and service queries principally via telephone
- Provide “Super Service” when handling all enquiries and making the necessary notes on our systems to keep accurate and timely records
- Processing debit/credit card payments
- Liaising with the team to ensure client accounts and internal business processes operate as smoothly as possible
- Complete requests for account adjustments where required
- When the collection opportunities are exhausted, and our efforts of resolution have been unsuccessful, provide a full and complete case history per client for review of the next stages
The above is not an exhaustive list and you could be expected to perform different tasks as necessitated by the changing demands of the Credit Control function
Role Metrics
- To complete work-flow tasks relating to credit control in an accurate and timely fashion, by ensuring client call lists are completed within the stated timeframe
- Cash collection, Direct Debit coverage, Outbound call targets
To ensure a high level of attendance and punctuality
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Inside Sales Manager
Location: Hinckley
Salary:£31,000 - 40,000 + benefits
Job Purpose
To recruit, train and build an exceptional tele-appointing department which generates quality sales appointments for the business
Job Overview
We’re looking for a proven, high performing Telesales Manager to join our business at this exciting time. This Department is critical to the growth & development of Croner Solutions and will play a key part in the business meeting its objectives.
The ideal candidate will have a background in managing a telephone based sales team, driving quality and sales performance in a targeted and dynamic environment. Experience of working in a b2b environment is desirable, although not essential. A pro-active approach to management, coaching, pipeline & campaign planning and driving sales revenue are a must!
Day-to-Day Responsibilities
- Recruiting, training, coaching and managing a high performing telesales team.
- Developing & managing the CRM system to optimise data and leads.
- Liaise with field sales management and BDM’s to plan diaries and appointments effectively.
- To provide daily, weekly, monthly and quarterly sales figures and MI.
- To continuously seek to improve sales performance through monitoring all leads, conversions and sales actively.
- To introduce fresh incentives to motivate and drive the team.
- To attend & input into company quarterly sales conferences.
What you Bring to the Team
- Track record of managing a telephone based sales department
- Ability to build, manage and drive sales performance in a targeted, entrepreneurial business.
- Ability to influence and liaise with all levels up to Directors.
Why Join our Team?
We are a leading Employment Law and Health & Safety Consultancy offering medium sized businesses a professional, commercial partnership, meaning that they can focus on their core business and allows them to lean on us for the specialist and complex areas of HR and Health & Safety.
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Health & Safety Consultant
Location: Field Based
Salary:£43,000 + benefits
Job Purpose
Carrying out Health & Safety contractual service visits, providing documentation and advice/assistance as
required.
Job Overview
The Health & Safety Department are looking for hardworking professional Health & Safety Consultant with a
high level of technical knowledge and experience. You will have the ability to build strong relationships with your
clients and deliver a high quality, cost effective consultancy service. Ideally you will be a chartered member of
The Institution of Occupational Safety & Health or equivalent.
Day-to-Day Responsibilities
- Conduct yourself in a professional matter at all times (including appearance, use of PPE, communication
etc.) ensuring that you comply with both company and departmental policies, procedures and protocols - To visit clients premises for the purpose of carrying out agreed contractual work
- Undertake health and safety visits to client’s premises in accordance with departmental protocols and
contract requirements, in particular where SLA’s are in place - Submit any relevant reports or other such associated documents in accordance with client demand and
departmental protocols - Advise and instruct clients in the use of Health and Safety Management systems and other relevant technical
documents and online services - Liaise with the HSE and other Enforcing Authorities on behalf of clients when required to do so
- Assist clients with accident or other special investigations as required
- Advise clients on matters of Health and Safety standards and best practice affecting their business
- Provide management reports as required
- Manage time effectively to provide an effective and efficient service to clients
- Attend company meetings, courses etc. when required to update and maintain professional skills/knowledge
- Look after your company vehicle in the appropriate manner by maintaining cleanliness and security
- Supporting the client through effective crisis management where required
- Any other relevant duties as may be identified by your Line Manager.
What you Bring to the Team
- Excellent client relationship skills
- Provision of practical solutions to clients
- Deliver a high quality consultancy service with commercial boundaries
- Strong Health and Safety technical knowledge
- Ability to work autonomously and as part of a team
- Work to strict deadlines
- Ability to prioritise workload
Why Join our Team?
A fantastic place to work with a great reputation for providing a high quality consultancy service. You
will experience a huge variety of Health and Safety challenges across a wide range of business sectors.
You will be able to build long lasting and fulfilling professional relationships with your clients, develop
their Health and Safety practice and compliance. Every day brings a different and exciting challenge
calling on all your expertise and experience.
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Client Experience Receptionist
Location: Hinckley
Salary: Up to £24,000 + benefits
Job Purpose
To deliver world class care to exceed our client’s expectations and provide support to our ever-growing client base across Great Britain.
Job Overview
The role requires you to excel in enthusiasm as part of our Client Experience team. Become the point of contact for any queries raised whilst achieving and delivering excellence in service, by providing fast client focused solutions
Day-to-Day Responsibilities
- Management of the Client Experience inbox and ensuring that all emails are actioned/responded to within a timely manner on the day that they are received.
- Maintaining contact details and ensuring that all requests are actioned/responded to within a timely manner.
- Acting as overflow calls for various departments and logging callbacks.
- Use of Microsoft Word, Excel, Outlook, SharePoint, upload system and the Intranet.
- Contacting existing clients to arrange annual review appointments.
- To liaise with internal departments on service provision and account status to resolve queries.
- Assisting front of house when required and covering lunch breaks.
- Managing one off sales and advising clients on costing etc.
- Diary management for both the HR and H&S consultants.
- Liaising with clients and booking one off appointments into the consultant’s diaries.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
What you Bring to the Team
- A “can-do” attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
- A team player
- Ability to work in a fast paced environment.
- Strong time management skills.
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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PPC Manager
Location: Hinckley
Salary: Up to £37,000 + benefits
Job Overview
We are looking for a “hands on” proven, high performing PPC Manager to join our business at this exciting time. You will be part of a department which is responsible for supporting all internal and external Sales & Marketing divisions. This is a critical role for the business to sustain and build on its success in the UK.
The ideal candidate will have a background in running PPC campaigns and monitor paid search budgets. In this role, you should be well-versed in principles of search engine marketing (SEM) Your goal will be to ensure our online marketing efforts have the highest possible return on investment (ROI.)
Day-to-Day Responsibilities
- Formulation of high performing search strategies
- Launch and optimize various PPC campaigns
- Oversee accounts on search platforms such as Google AdWords, Bing & other search partners
- Keyword selection and audience targeting
- Monitor budget and adjust bids to gain better ROI
- Track KPIs to assess performance and pinpoint issues
- Production and analysis of PPC reports.
- Write attractive and concise copy for adverts and choose relevant and engaging imagery to support
- Develop new campaigns across multiple channels
- Maintain partnerships with PPC ad platforms and vendors
Requirements and skills
- Proven experience as a PPC Manager
- Experience in data analysis and reporting
- Knowledge of SEO and digital marketing concepts
- Specialism in multiple platforms (e.g. AdWords, Facebook, Yahoo)
- Working knowledge of analytics tools (Google Analytics)
- Proficient in MS Office (particularly Excel)
- Excellent communication skills
- Analytical thinking with strong numeracy skills
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Client Relationship Specialist
Hinckley
Job Overview
The role requires you to deliver an exceptional level of service in order to retain our clients.
You will be the first point of contact for any clients who wish to renegotiate or cancel their agreement. Your key focus will be retaining our clients by resolving any issues or concerns raised, whilst achieving and delivering excellence in service by providing fast client focused solutions.
Day-to-Day Responsibilities
- To be the first point of contact for any client wishing to discuss their continuous service agreement
- To retain clients on their continuous service agreement and avoid them from renegotiating their terms and conditions
- To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal departments
- To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention
- To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure
To understand all client databases and systems in order to adequately investigate and respond to the client
What you Bring to the Team
- A target driven individual who thrives on personal and team success
- Total commitment to client retention
- Thrives from client success
- A positive attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team
- A strong communicator with excellent interpersonal skills and works well in a team
- Ability to deal with challenging conversations
- Ability to work in a fast paced environment
- Strong time management skills
- A dynamic and flexible approach, as well as the ability to work under pressure
Please note: Please contact us directly on the email below quoting the job title
Email: grouprecruitmentuk@peninsulagrouplimited.com
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Credit Controller
Hinckley, UK
Job Purpose
This role involves working within the Group Credit function and will be based at our head office in Hinckley, with responsibility for maintaining cash collections and reducing overdue debt.
Job Overview
The position is suitable for an individual who is bright, confident, positive and an excellent communicator, who is able to work in a fast paced, dynamic environment.
The post holder will have a minimum of two years customer services or account collection experience and will rise to the challenge of hitting collection targets against assigned lists of overdue clients. The focus is on excellence in cash collection and calls completed with outstanding call quality service and care. The role requires a pragmatic and commercial approach to problem solving coupled with excellent negotiation skills.
Day-to-Day Responsibilities
- Contacting clients in relation to their overdue accounts
- Handling payment and service queries principally via telephone
- Provide “Super Service” when handling all enquiries and making the necessary notes on our systems to keep accurate and timely records
- Processing debit/credit card payments
- Liaising with the team to ensure client accounts and internal business processes operate as smoothly as possible
- Complete requests for account adjustments where required
- When the collection opportunities are exhausted, and our efforts of resolution have been unsuccessful, provide a full and complete case history per client for review of the next stages
The above is not an exhaustive list and you could be expected to perform different tasks as necessitated by the changing demands of the Credit Control function.
Role Metrics
- To complete work-flow tasks relating to credit control in an accurate and timely fashion, by ensuring client call lists are completed within the stated timeframe
- Cash collection, Direct Debit coverage, Outbound call targets
To ensure a high level of attendance and punctuality
Please note: Please contact us directly on the email below quoting the job title