Job Overview

Reporting directly into the Credit Control Manager, the credit controller will be a part of a busy credit control team that is responsible for cash collection and ledger administration of a portfolio of circa £5m over several thousand clients.

This role will be suitable for a person that is able to remain calm under pressure in a fastpaced environment, has a great attention to detail and methodical approach in resolving issues. These are very exciting times to join the business as it is currently going through a massive phase of transition and growth.

Day to Day Responsibilities

•       Contacting clients in relation to their overdue accounts, payment and service queries via telephone and email.

•       Deal with all incoming invoice and payment correspondence including calls, emails and other correspondence and resolving their queries regarding, updating the notes on internal systems to ensure we keep accurate and timely records.

•       Liaising with internal departments to ensure client queries regarding outstanding invoices are successfully resolved. 

•       Supporting junior team members with complex queries and conversations

•       Complete account adjustments where required.

•       To hand over files for Litigation when the collection opportunities are exhausted with a full case history, liaising daily with the central litigation function. 

•       Making Client Experience aware of any complaints, cancellations or action points 

Skills and Qualifications

•       Excellent communication skills

•       Attention to detail, can-do attitude and willingness to learn and work in a fast-paced environment

•       Time management and prioritisation of tasks

•       Previous experience working in a finance function advantageous

•       Team player and willingness to learn

•       Salesforce and / or Access Dimensions experience will be advantageous but not essential as full training will be provided

Role Metrics

•       Cash Collection 

•       Debtor Movements

•       New Direct Debits & Card payments

•       Cancellations and disputes resolutions

Why Join our Team? 

Croner are a leader in knowledge and content for the Accountancy, Compliance, HR and Health & Safety sectors. We have a fantastic reputation and client base within these industries and have aggressive growth plans for the next 3 years and beyond.  You are joining our organisation at an incredibly exciting time as our client base is expanding. Our consistent focus on client satisfaction continues, driven by the excellence of our people. The office is fast-paced and busy, so we look for colleagues who have a positive and results focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their careers.