Credit Controller

Credit Controller

London

Job Overview

Reporting directly into the Croner-i Financial Controller, the new credit controller will be a part of friendly credit control team and take the responsibility for cash collection and ledger administration.

This position is suitable for an individual who is bright, confident, positive and excellent communicator; with minimum three years prior Credit Control experience, who can work in a fast paced, dynamic environment.

The post holder will have directly relevant experience and will appreciate the challenge of assuming responsibility for a few ledgers and a workload in a fast-paced but supportive team environment. The focus is on excellence in cash collection but provided with remarkable service and care, along with a firm commercial approach. The post-holder also will be someone with excellent negotiation skills. These are very exciting times to join the business as it is currently going through a massive phase of transition and growth.

Day to Day Responsibilities

·       Contacting members in relation to their overdue accounts, payment and service queries via telephone, email and letter using the Credit Control workflow system

·       Deal with all incoming correspondence including calls, emails and other correspondence from clients and handling their queries regarding accounts queries and contracts enquiries and making necessary notes on our systems to keep accurate and timely records

·       Processing debit/credit card payments

·       Liaising with internal departments to ensure Member Accounts and Croner-i internal processes operate as smoothly as possible

·       Complete account adjustments where required

·       To hand over files for Litigation when the collection opportunities are exhausted with a full case history.

·       Making Client Experience aware of any complaints, cancellations or action points

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Role Metrics

·       Cash Collection,

·       Debtor Movements

·       New Direct Debits & Card payments

·       Outbound Call Targets

·       To ensure Client Experience receive all cancellations and complaints as soon as they are received

·       To ensure a high level of attendance and punctuality

Why Join our Team?

Croner are a leader in knowledge and content for the Accountancy, Compliance, HR and Health & Safety sectors. We have a fantastic reputation and client base within these industries and have aggressive growth plans for the next 3 years and beyond.  You are joining our organisation at an incredibly exciting time. Our client base is ever-expanding and we are now a multi-award winning place to work.  Our consistent focus on client satisfaction continues, driven by the excellence of our people. The office is fast-paced and busy, so we look for colleagues who have a positive and results focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their careers.