HR Documentation Consultant
HR Documentation Consultant
Hinckley Office
Job Overview
HR Consultancy support a wide range of industries with their employment documentation, such SMT’s and handbooks. The high-quality support we provide is delivered predominantly via telephone call, but there is some element of emails being sent.
Day-to-Day Responsibilities
Meet personal and departmental SLA’s.
Drafting employment documentation for clients
Servicing clients in a timely and efficient manner
Guide clients with all employment law/HR enquiries
Provide options to the client to ensure the decision is in their hands
Building rapport and relationships with clients on each interaction
Ensuring you are up to date with legislation changes
Refer appropriate Croner products and services
Attend departmental or office team meetings
Carry out any other tasks deemed necessary by the Management Team
Manage your time effectively to ensure work is completed to a high-quality standard
What you Bring to the Team
Proactive and creative problem solver
A willingness to learn and the ability to communicate effectively within the team
Ability to remain professional in a fast-paced environment
A dynamic and flexible approach, as well as the ability to work under pressure.
Practical experience.
Customer service.
Always maintain a professional and responsible attitude.
Basic knowledge of HR processes and employment legislation
An enthusiasm for generating new business referrals
Ability to learn, research and interpret law quickly and effectively.
Ability to prioritise and work unsupervised as required.
Ability to work to SLA deadlines.
Excellent communication and written skills.
MS Office knowledge and experience
Day in the life of a Croner HR Documentation Consultant
Working at Croner as a HR Documentation consultant is an exciting and challenging role. No two days are the same as you will meet with clients from all types of industries. You are a crucial part to play in our clients having legally compliant and up to date documentation.
You will be required to respond to client queries that are sent into the documentation inbox, each task has an SLA set, and you are expected to meet this SLA within a timely manner.
hese tasks may be completed via email or telephone call. Majority of our communication to clients is through picking up the phone and having that conversation with them to deliver the service they require, therefore being confident on the phone is key!
Days go very quick here at Croner and no task is the same, but that is what makes the role challenging and exciting!
What Croner can do for YOU:
Continuous development from Day 1
25 Days Holiday + 8 Bank holidays (increases to 28 with service)
Day off for your birthday
Regular updates on Employment Law
Competitive salary framework reviewed twice annually
Free EAP for those days when we all need someone to talk to
Private medical with BUPA (with length of service)
Discretionary profit share
A senior team that listens to and responds to team feedback
Career Pathways to develop your skills and support your progression through the business