HR Office Consultant

Job Purpose:

To provide bespoke HR documentation to our clients, maintaining compliancy and ensuring a best practice approach is adopted across the UK.

Job Overview:

HR Consultancy support a wide range of industries with their employment documentation, such SMT’s and handbooks. The high-quality support we provide is delivered predominantly via video call, however there are some elements of telephone and emails involved.

Day-to-Day Responsibilities:

• Meet personal and departmental KPI’s

• Drafting employment documentation for clients

• Servicing clients in a timely and efficient manner

• Guide clients with all employment law/HR enquiries

• Provide options to the client to ensure the decision is in their hands

• Building rapport and relationships with clients on each interaction

• Ensuring you are up to date with legislation changes

• Refer appropriate Croner products and services

• Attend departmental or office team meetings

• Carry out any other tasks deemed necessary by the Management Team

• Manage your time effectively to ensure work is completed to a high-quality standard

What you can bring to the team:

• Proactive and creative problem solver

• A willingness to learn and the ability to communicate effectively within the team

• Ability to remain professional in a fast-paced environment

• A dynamic and flexible approach, as well as the ability to work under pressure.

• Practical experience.

• Customer service

• Always maintain a professional and responsible attitude.

• Basic knowledge of HR processes and employment legislation

• An enthusiasm for generating new business referrals

• Ability to learn, research and interpret law quickly and effectively.

• Ability to prioritise and work unsupervised as required.

• Ability to work to precise KPI and SLA deadlines.

• Excellent communication and written skills.

• MS Office knowledge and experience

Day in the life:

Working at Croner as a HR Office consultant is an exciting and challenging role. No two days are the same as you will meet with clients from all types of industries. You are a crucial part to play in our clients having legally compliant and up to date documentation.

You will sit 4 meetings per day, these will be 4 different clients, 4 different industries so no meeting is the same!

During each meeting, you will spend this time getting to know your client and understanding their business. You will be asking questions, answering their queries and delivering top quality customer service.

After your meeting you will be responsible for drafting the clients documentation. Once the documents are complete and they are ready to go, it is time to send them to the client.

You will also have the responsibility of supporting your existing clients who may have queries or questions about their documentation and ensuring that your clients have distributed their documentation to their employees.

Days go very quick here at Croner, no day is the same, but that is what makes the role challenging!

What Croner can do for you:

• Continuous development from Day 1

• 25 Days Holiday + 8 Bank holidays (increases to 28 with service)

• Day off for your birthday

• Regular updates on Employment Law

• Competitive salary framework reviewed twice annually

• Free EAP for those days when we all need someone to talk to

• Private medical with BUPA (with length of service)

• Discretionary profit share

• A senior team that listens to and responds to team feedback

• Career Pathways to develop your skills and support your progression through the business