VIP Client Soecialist
VIP Client Specialist
Hinckley
About the Role
We are looking for a motivated and customer-focused individual to join our growing VIP Client Specialist team.
This is an exciting opportunity to become part of a high performing, supportive team dedicated to delivering exceptional service to our VIP clients. You will play a key role in creating a seamless and professional experience for clients, acting as first point of contact and ensuring every interaction reflects the high standards we set across the business
Working closely with our VIP consultants and wider teams, you will help ensure client enquiries are handled efficiently, information is managed accurately, and the overall customer journey and experience continues to improve.
If you thrive in a fast-paced environment, enjoy problem solving and take pride in delivering excellent customer service, this role offers the chance to develop your skills while contributing to a team that genuinely values collaboration and quality.
Job Overview
As a VIP Client Specialist, you will provide first-line support to VIP clients, managing incoming enquiries and ensuring queries are directed to the right people quickly and efficiently.
You will provide administrative and operational support to the VIP Consultancy function, ensuring cases are handled accurately and within agreed service levels.
The role offers the opportunity to contribute to continuous improvement of the VIP Client journey, identifying trends, sharing feedback, and helping the team refine processes to deliver an outstanding client experience.
Day-to-Day Responsibilities
■ Managing inbound client enquiries through our client portal, telephone and email
■ Acting as the first point of contact for VIP clients and providing a professional responsive services
■ Setting up consultancy cases and maintaining accurate system records
■ Processing client quotes and issuing documentation within agreed service levels
■ Supporting key client engagement activities and milestones
■ Routing technical or specialist queries to the appropriate people
■ Maintaining trackers, shared inboxes and workflow systems
■ Assisting consultants with document preparation and formatting
■ Gathering and reporting client feedback to support service improvements
■ Identifying customer needs, trends and opportunities to enhance service delivery
■ Managing first tier issues and ensuring timely response/resolution
■ Supporting initiatives to improve the VIP Tax Teams customer journey
What will you Bring to the Team?
We are looking for someone who brings energy, professionalism, and a genuine passion for customer service.
The successful candidate will demonstrate:
■ Strong customer service skills and a commitment to delivering exceptional client experiences
■ Excellent communication skills, both written and verbal
■ The ability to build positive relationships with clients and colleagues
■ Strong organisation and attention to detail
■ Ability to multitask
■ Confidence in handling enquiries in a professional environment
■ Good administrative and systems skills
■ The ability to prioritise work
■ A proactive mindset with the ability to identify service improvements
■ A collaborative approach and willingness to work with the bigger picture in mind
Why Join our Team?
Our VIP team plays a vital role in delivering the high standards our clients expect. This is a fantastic multi award winning place to work. The office is fast-paced and busy, so we look for colleagues who have a positive and results focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their careers.
If you are passionate about customer service and want to be part of a team that takes pride in delivering outstanding client experiences, we would love to hear from you.
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.