Client Relationship Specialist

Job Type: Full Time, Office based

Job Overview

The role requires you to deliver an exceptional level of service in order to retain our clients.

You will be the first point of contact for any clients who wish to renegotiate or cancel their agreement. Your key focus will be retaining our clients by resolving any issues or concerns raised, whilst achieving and delivering excellence in service by providing fast client focused solutions.

Day-to-Day Responsibilities

To be the first point of contact for any client wishing to discuss their continuous service agreement

To retain clients on their continuous service agreement and avoid them from renegotiating their terms and conditions

To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal departments

To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention

To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure

To understand all client databases and systems in order to adequately investigate and respond to the client

What you Bring to the Team

A target driven individual who thrives on personal and team success

Total commitment to client retention

Thrives from client success

A positive attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team

A strong communicator with excellent interpersonal skills and works well in a team

Ability to deal with challenging conversations

Ability to work in a fast paced environment

Strong time management skills

A dynamic and flexible approach, as well as the ability to work under pressure

Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043