Health and Safety Advice Line Team Leader
Job Type: Full Time, On-site
Job Purpose
To ensure that a professional consultancy service is delivered to clients throughout the UK and offshore islands in accordance with their Service Level Agreement (SLA) or Contractual Agreement by adding value to their business and to provide support and assistance to other members of the regional consultancy team to enable them to achieve that objective.
To lead a team to deliver a comprehensive consultancy service to Croner’s health and safety clients.
To drive performance, development and motivate a team of consultants. Achieving this through setting objectives, coaching, regular 1:1s, appraisals, updates, and team meetings etc.
To ensure that knowledge levels and control mechanisms are maintained through the appropriate provision of management information, quality management, the monitoring of performance levels and the provision of development activities within an established culture of change.
Support the Director of Health & Safety to manage team resources through effectively planning and allocating workloads; managing absence and staff turnover; recruitment and succession planning.
Provide day to day support for colleagues who are involved in complex or high-profile cases in the areas of health and safety.
Support the Director of Health & Safety to manage the team to deliver against targets in relation to client service, retention, referrals, and profitability.
Lead on retention processes and assisting consultants in retaining their client portfolio.
To develop links and relationships with internal stakeholders to enhance existing relationships and to maximise development opportunities.
To contribute to the development of business improvement initiatives and to lead effective implementation of change to ensure business benefits are secured at the earliest opportunity.
Job Overview
The Health & Safety Department are looking for a hardworking Health & Safety professional with a good level of technical knowledge and preferably some experience of leading a team.
You will have the ability to engage with Consultants, our Sales team and clients.
Day-to-Day Responsibilities
Provide support to the Director of Health & Safety.
Provide coaching and where appropriate advice to consultants and advisors on legal, safety and health issues.
Contribute to effective cross department and cross team communication with a particular emphasis on collaborating with the wider Croner teams.
Support the Director of Health & Safety to achieve all people related measures including absenteeism, staff turnover, headcount etc.
Through observation, coaching, training, and feedback ensure that your team are providing clients with effective solutions across a range of health and safety services.
Achieve KPI targets set by Senior Management.
Provide Regular updates on your teams performance against set targets.
Comprehensive knowledge of policies, procedures, risks, and legal requirements across a range of industry sectors allowing for the creation and drafting of bespoke policies and procedures, consultancy support and guidance relevant to these industries.
You will lead your team and deliver health and safety advice to the highest possible standard to Croner’s clients.
Identify, understand and help clients by competently and effectively dealing with clients’ changing needs ensuring advice and guidance is appropriate to current needs and circumstances.
Where complaints are received and/or errors found, ensure that these are promptly resolved
Manage service provision to clients in consideration of profit margins to ensure Croner receive a profitable return on each client.
Carry out regular quality checks and observations in order to monitor quality standards, implementing feedback, development and training.
Utilise Croner’s IT systems and reports to support proactive contact and to maintain a robust consultancy relationship record system.
Interact regularly with colleagues inside the organisation across departments to create effective working relationships.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
What you Bring to the Team
NEBOSH Health & Safety Diploma or equivalent qualification.
Graduate Membership of IOSH (GradIOSH) or equivalent – Working towards Chartered
Extensive safety and health experience & Knowledge
Proven track record of team management
Experience of working in a commercial situation with relationships at senior level
Proven track record in relationship management
Up to date knowledge and understanding of health including best practice
Strong analytical and reporting skills
Please note: Please contact us directly on the email below quoting the job title or by phone at 01618 369 043
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