HR Advisor

Job Type: Full Time, Field Based

Job Purpose: To give professional HR And Employment Law advice and excellent service to our clients across Great Britain and Northern Ireland.

Job Overview

At Croner, teamwork is important to ensure the advice we provide to our clients, via telephone and email, is legally compliant and meets the specific needs of the clients’ business. In some cases, it may be required to highlight options that are non-compliant and therefore ensure the client is fully aware of the risks of there options.

Day to Day Responsibilities

Meet personal and departmental KPI’s

Support clients with legally compliant advice and a personal touch

Put the client first by responding within contractual SLA’s

Guide clients with all employment law/HR enquiries received.

Provide options. Be revolutionary with your ideas!

Take ownership and responsibility of cases to resolution

Building rapport and relationships with clients on each interaction

Record your advice accurately against the appropriate cases on the relevant databases

Support with advice on documentation and information implementation

Support clients in drafting ‘ad-hoc’ letters where appropriate

Advise in line with the client’s documentation taking into consideration their terms and conditions

Attend legal briefings and internal company training to ensure that advice provided is compliant with our services

Be responsible for your own self-study and being current with changes in legislation and best practice

Deliver Super Service at all times

Attend video conference calls if needed in line with department requirements

Refer appropriate Croner products and services. Be a referral champion for your clients.

Attend departmental or office team meetings.

Carry out any other tasks deemed necessary by the Management Team.

What you can bring to the Team

Proactive and creative problem solver

A willingness to learn and the ability to communicate effectively within the team

Ability to remain professional in a fast-paced environment

A dynamic and flexible approach, as well as the ability to work under pressure.

Practical experience.

Always maintain a professional and responsible attitude.

Broad knowledge of employment law, HRM and ACAS best practice

An enthusiasm for generating new business referrals

Ability to learn, research and interpret law quickly and effectively.

Ability to prioritise and work unsupervised as required.

Ability to work to precise KPI and SLA deadlines.

Excellent communication and written skills.

MS Office knowledge and experience.

What Croner can do for YOU

Continuous development from Day 1 – because we like being the best

25 Days Holiday + 8 Bank holidays (increases to 28 with service)

Your birthday off – how will you celebrate?

Regular updates on Employment Law so you’re always up to date

Competitive salary framework reviewed twice annually

Free EAP for those days when we all need someone to talk to

Private medical with BUPA (with length of service)

Social Committee to arrange fun events

Department budget for a quarterly day out

A senior team that listens to and responds to team feedback

Career Pathways to develop your skills and support your progression through the business