Litigation Consultant

Job Type: Full Time, Field Based

Job Purpose

This role involves working within the Group Credit function and will be based at our head office in Hinckley, with responsibility for maintaining cash collections and reducing overdue debt.

Job Overview

The position is suitable for an individual who is bright, confident, positive and an excellent communicator, who is able to work in a fast paced, dynamic environment.

The post holder will have a minimum of two years customer services or account collection experience and will rise to the challenge of hitting collection targets against assigned lists of overdue clients. The focus is on excellence in cash collection and calls completed with outstanding call quality service and care. The role requires a pragmatic and commercial approach to problem solving coupled with excellent negotiation skills.

Day-to-Day Responsibilities

Contacting clients in relation to their overdue accounts

Handling payment and service queries principally via telephone

Provide “Super Service” when handling all enquiries and making the necessary notes on our systems to keep accurate and timely records

Processing debit/credit card payments

Liaising with the team to ensure client accounts and internal business processes operate as smoothly as possible

Complete requests for account adjustments where required

When the collection opportunities are exhausted, and our efforts of resolution have been unsuccessful, provide a full and complete case history per client for review of the next stages

The above is not an exhaustive list and you could be expected to perform different tasks as necessitated by the changing demands of the Credit Control function.

Role Metrics

To complete work-flow tasks relating to credit control in an accurate and timely fashion, by ensuring client call lists are completed within the stated timeframe

Cash collection, Direct Debit coverage, Outbound call targets

To ensure a high level of attendance and punctuality ​