Payments Engagement Specialist

Job Type: Full Time, On-site

Job Overview

Timely receipts from clients is essential in maintaining a healthy cashflow and working capital balance. The primary control around this is ensuring clients are set-up on direct debit.

This role requires you to proactively contact clients via telephone who are not on direct debit as a payment method - either due to them cancelling their mandate or being on invoice from point of sale.

You will be expected to provide excellent customer service when interacting with clients, both highlighting the benefits to them of being on direct debit and also, where necessary, being a conduit between Payments and Concerns to ensure any blockers to reinstating a mandate are resolved.

Day-to-Day Responsibilities

To provide excellent customer service in every interaction with a client.

Proactively contact clients to either reinstate a cancelled direct debit or setup a new mandate.

To act as a conduit between Payments and Concerns to resolve any blockers to setting up a direct debit.

Where a client is not willing to set up a direct debit, you will be expected to discuss repayment of overdue debt on their account (if applicable).

Ensure data integrity is maintained and where necessary, update contact details on OnGuard and Salesforce to allow for seamless interaction with the primary Finance contact in the future.

What you Bring to the Team

A target driven individual who thrives on personal and team success

Total commitment to client engagement an excellent customer service

Thrives from client success

A positive attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team

A strong communicator with excellent interpersonal skills and works well in a team

Ability to deal with challenging conversations

Ability to work in a fast paced environment

Strong time management skills

A dynamic and flexible approach, as well as the ability to work under pressure