Scotgold Resources

A lot of organisations believe they’re sitting on a gold mine. Scotgold resources actually are. Thanks to Croner, the mine can focus on the production of its process plant and business growth without being bogged down by everyday HR issues.

Background

Scotgold Resources is a gold mine based in Stirlingshire, Scotland. HR Manager & PA to the CEO, Pam Dumas-Ekin, fills us in on the organisation’s growth:

“We are a developing gold mine,” states Pam, “The mine itself has been operating since February 2019. We are currently working on construction of the process plant to utilise the resources coming out of the mine.

“We started out very small, but now we’re up to 26 employees, with 14 of them working within the mine. Additionally, there is a Project Manager and Process Manager handling the development of the process plant. In the head office—a few miles from the mine itself—we have two geologists as well as those working in HR, Finance and Procurement.

Challenge

A desire to ensure the business was legally compliant was what drove Pam to take on Croner’s services. When developing and growing, the last thing you want is to be hit with a major HR issue. So Pam was proactive rather than reactive:

“There was no particular issue that brought us to Croner, we just wanted to ensure we were compliant and safe. Although I’d been a manager previously, I’d never managed HR. So we didn’t have the knowledge in-house to deal with HR matters.

“I went on a half-day course that Croner was running and they really seemed to know their stuff. I knew I’d be able to call up with any queries I had and get an answer the same day. It all seemed very convenient and useful, so we signed up.”

How We’ve Helped

Without a dedicated HR department, managing every-day issues tends to fall on one person. And, in most cases, that individual has other responsibilities. Managing this dual responsibility can be a challenge, but having a lifeline helps ease the burden.

“How often I use the advice line really depends on what’s happening at the time,” explains Pam, “There have been periods where I use it every single day, sometimes just once a month. But it doesn’t matter how little—or how much—I call, the advice is consistently good.

“The main issues I tend to call about are regarding staff absences or general questions on policies and contracts. Absence in particular has been a problem, to the point where we’ve had to go through a disciplinary procedure. We sought Croner’s assistance with that as well, which was incredibly helpful. We’ve had very good advice, and the support of Croner has made the whole process much easier to manage.

“Specifically, we’ve had great advice from Amy Paxton, and wonderful support from Danielle Malins with regard to our policies. They’re both incredibly helpful and quick to get back to me. And, it’s always good to have reassurance that your documentation is legally compliant.”

Download Case Study

Click the button below to download our client case study in PDF format.

Download

Speak to an Expert

To enquire about Croner's 24/7 employment law and business support helpline call 0808 145 3386 or get a free call back.

Request a Call Back

Free to Download Employer Resources

  • alpha-dental-group

    CASE STUDY

    Alpha Dental Group

    "The beauty of being able to contact Croner by email or by phone is that they're constantly up to date wi..."

    Read more
  • basc

    CASE STUDY

    BASC

    "Croner Reward has provided a thoroughly professional service, with a consultant who has been robust and challenging."

    Read more
  • bemrose-school-derby

    CASE STUDY

    Bemrose School Derby

    “Having Croner-i saves us a lot of time and money, as we do not have to use credits from our external legal provider.”

    Read more
  • blois-meadow-day-nursery

    CASE STUDY

    Blois Meadow Day Nursery

    “It’s always useful to have the authoritative advice on the other end of the phone”

    Read more
  • case-study-s-leisure-group

    CASE STUDY

    The A & S Leisure Group

    “We do work very, very closely with Croner. We always have a dedicated consultant, in fact we have four, ..."

    Read more
  • certikin

    CASE STUDY

    Certikin

    “Our Distribution Manager had a particularly technical query relating to respirators, he contacted our He..."

    Read more
  • CIPD

    CASE STUDY

    CIPD

    “What drove me to Croner, and what I found really impressive, was the innovative ideas that they brought to the table.”

    Read more
  • Classic Quartz Stone

    CASE STUDY

    Classic Quartz Stone

    We are taking it slow and steady, and making our way through all the different advantages that Simplify h..."

    Read more

Do you have any questions?

Get a free callback from one of our regional experts today