The Play Factory

Acting on the spark of an idea in the hope of igniting a successful new business is an exciting yet daunting prospect for most.


From your first employee to your first official client, adopting the title of a Business Owner commands a lot of dedication and carries a magnitude of responsibility.

Not only is offering a high quality service a key priority, but the day-to-day running of your business and people also requires significant attention and time.

When Bimal Kotecha turned to Croner for support with HR and employment law when first starting his business, he found that he was able to save a substantial amount of time on contracts and policies, and dedicate more time to setting up his new company: The Play Factory.

“As a new business operator in a heavily regulated industry it is really useful to have support and guidance from Croner through complex HR and legal matters relating to employment law and employee attitudes,” Bimal says, Director of the children’s day care centre.


“As any independent employer would, we have faced a number of challenges that have been both stressful and, from a legal perspective, quite complex.”

The amount of legislation which forms today’s employment and case law is often underestimated by many employers.

Many written clauses to form the backbone of a good contract in the nursery sector are not always immediately obvious to a new employer, such as attendance and absence, meeting regulatory and performance KPI's, positive attitude, appropriateness of activities and interactions, and many more.

One of an employer’s very first action points should be creating and implementing written contracts, not just for reference, but for black and white clarity should any difficult circumstances arise.

How We've Helped

With such a vast spectrum of situations and eventualities to consider and translate into written handbooks and practical behaviour, Bimal consulted Croner in the first instance to assist.

“Croner's HR team have been invaluable in helping us to develop new staff contracts and associated policies, and an employee manual to make the roles, goals, and responsibilities crystal clear. What a change this has made to the culture in the organisation,” Bimal says.

“The Croner legal advisory team have assisted us when there were performance or attitude or attendance issues, and have greatly reduced the stress that can come from managing people who have different aptitudes, aspirations and career goals.

“I would like to thank Croner for all the support, and while I hope not to speak to anyone from the team soon – meaning all is going smooth - I must say that it is really nice to know that the help and guidance I need is a mere phone call or email away. I want to let you know how pleased I am to have signed up with Croner for HR and Employment support."

Download Case Study

Click the button below to download our client case study in PDF format.


Speak to an Expert

To enquire about Croner's 24/7 employment law and business support helpline call 0808 145 3386 or get a free call back.

Request a Call Back

Free to Download Employer Resources

  • alpha-dental-group


    Alpha Dental Group

    "The beauty of being able to contact Croner by email or by phone is that they're constantly up to date wi..."

    Read more
  • basc



    "Croner Reward has provided a thoroughly professional service, with a consultant who has been robust and challenging."

    Read more
  • bemrose-school-derby


    Bemrose School Derby

    “Having Croner-i saves us a lot of time and money, as we do not have to use credits from our external legal provider.”

    Read more
  • blois-meadow-day-nursery


    Blois Meadow Day Nursery

    “It’s always useful to have the authoritative advice on the other end of the phone”

    Read more
  • case-study-s-leisure-group


    The A & S Leisure Group

    “We do work very, very closely with Croner. We always have a dedicated consultant, in fact we have four, ..."

    Read more
  • certikin



    “Our Distribution Manager had a particularly technical query relating to respirators, he contacted our He..."

    Read more
  • CIPD



    “What drove me to Croner, and what I found really impressive, was the innovative ideas that they brought to the table.”

    Read more
  • Classic Quartz Stone


    Classic Quartz Stone

    We are taking it slow and steady, and making our way through all the different advantages that Simplify h..."

    Read more

Do you have any questions?

Get a free callback from one of our regional experts today