“We wouldn’t have been able to do this without having access to Croner’s up-to-date documentation.”


Finchale is an independent charity providing specialist progression support for people with multiple and complex barriers to employment.


Having the right up-to-date policies and procedures in place is essential to managing a well-run and thriving organisation.

Policies and procedures can be very time consuming to source and often it's unclear whether they align to the most recent employment law legislation.

Businesses which don't update their documentation put themselves at risk of not handling challenging HR situaions like grievances and disciplinaries properly.

In some cases this can lead to expensive employment tribunal claims, particularly as the Supreme Court axed tribunal fees in July 2017.

One organisation which has benefited from Croner's resource library and recently updated all their policies and procedures and staff Handbook is Finchale.

"We were due to update our documentation and had recently started to use Croner HR, so it was great to be able to use Croner's document library with our consultant Nicola's help to source all of the information we needed to update everything," said Finchale's Sandra Horseman.

"It was a big project and we wouldn't have been able to do this without having access to Croner's up-to-date documentation."

How We've Helped

Finchale has access to Croner's document library, as part of the Simplify Complete service they subscribe to.

Simplify Complete is a one stop shop for organisations, providing cloud based software, 24/7 helpline access, insurance and on-site support. It has been designed to make life easier for businesses by helping to dramatically cut the cost and time of managing employees.

As well as updating their documentation, Finchale has also benefited from a number of other services, provided by the Simplify service.

"We have found the helpline calls to Croner's advisers very useful," said Sandra.

"Calls are answered quickly and queries answered without any problem - providing us with answers and also draft documentation where needed.

"Our recent queries have mainly been regarding general HR staffing issues and our new staff appraisal documentation.

"So far in our short time with Croner we have not had any problems or any queries which the advisers have not been able to advise on. We have been pleased with all calls to Croner and have normally had matters sorted out very quickly.

"Excellent, fast, informative response to any queries we may have."

Finchale was founded in 1943 as a rehabilitation and resettlement centre for service personnel returning from active service and has retained a strong link with the Armed Forces family ever since.

Today Finchale is a proud leading provider of Welfare to Work, veterans, training, entrepreneurial and specialist employment programs.

Download Case Study

Click the button below to download our client case study in PDF format.


Speak to an Expert

To enquire about Croner's 24/7 employment law and business support helpline call 0808 145 3386 or get a free call back.

Request a Call Back

Free to Download Employer Resources

  • KFC



    “It’s a great comfort for ourselves that we’ve got a specialist to go to, to double-check and to seek cla..."

    Read more
  • case-study-s-leisure-group


    The A & S Leisure Group

    “We do work very, very closely with Croner. We always have a dedicated consultant, in fact we have four, ..."

    Read more
  • blois-meadow-day-nursery


    Blois Meadow Day Nursery

    “It’s always useful to have the authoritative advice on the other end of the phone”

    Read more
  • london-calling


    London Calling

    “From the word go, we were being helped and getting great advice from excellent people.”

    Read more
  • jb-wheaton-sons


    JB Wheaton and Sons

    “You know who the person is at the end of the phone, because you have met face to face, which is useful w..."

    Read more
  • seaward-electronic


    Seaward Electronic

    “I joined Seaward over 10 years ago now, and always wanted to implement Simply Personnel.”

    Read more
  • the-play-factory


    The Play Factory

    "I want to let you know how pleased I am to have signed up with Croner for HR and Employment support."

    Read more
  • west-yorkshire-chambers-trade-commerce


    West Yorkshire Chamber of Trade and Commerce

    “Over the years, if competitors have approached us, I explain to them what we receive from Croner for the..."

    Read more

Do you have any questions?

Get a free callback from one of our regional experts today