Workplace Mediation: Professional Dispute Resolution

blog-publish-date

06 Jan 2017

blog-read-duration

Individuals who spends a lot of time working together are likely to encounter interpersonal conflicts from time to time. Relationships can be pushed to the limit through personality clashes, diverse values, and different expectations of each other.

If unresolved, workplace issues can result in: increased employee stress; lower productivity; formal grievances; reduced motivation; deterioration of working relationships; higher sickness and absence levels, or potentially resignations.

What is workplace mediation?

Workplace mediation is a form of dispute resolution involving an impartial mediator and those employees who are in conflict. The aim of mediation is to repair and restore people’s working relationships. The step-by-step process is structured, and is guided by an impartial mediator who listens to the issues, and helps people to communicate with one another. Mediation is entirely voluntary and confidential, and can often secure a swift solution. There are normally separate meetings and then a joint session if appropriate, which can be completed in one day. In the safe environment, conflict is managed constructively so that issues are clarified, options are created, and people are encouraged to think more creatively about solutions to the issues experienced. The ACAS Code of Practice encourages the greater use of mediation for resolving workplace disputes.

How do employees benefit from mediation?

Employees take a lot from mediation, including:
  • Agreements
  • Understanding how future relationships can be improved
  • If future problems arise, they can exercise better communication
  • Clarification surrounding misunderstandings
  • Less stress, more confidence

How do employers benefit from mediation?

Workplace mediation will save you time and money because:
  • Working relationships are preserved and often improved
  • Distraction, expense and time spent on formal action is avoided
  • Financial impact on the business is minimised
  • Retention of staff who otherwise may have resigned

What situations warrant mediation?

Mediation can be used for a range of circumstances which are proving to be problematic for employees and, in turn, employers. Personality clashes, grievance processes and communication problems are common reasons for mediators to get involved.

Introducing Croner Mediation Services

Croner has a team of skilled mediators who are available to assist with any workplace conflict you or your organisation may be experiencing. By using our service you can swiftly and economically help your business to resolve costly and time consuming disputes between employees. If you have any questions or would like to enquire about our Mediation Services, please contact us or call 0844 728 0181.

Free to Download Employer Resources

  • Bribery Risk Assessment Form

    FREE DOWNLOAD

    Bribery Risk Assessment Form

    Read more
  • The Good Work Plan 2020

    FREE DOWNLOAD

    The Good Work Plan 2020

    Read more
  • Expert View - Non-Compliant Contract

    FREE DOWNLOAD

    Expert View - Non-Compliant Contract

    Read more
  • BLOG

    Case Law Update: Gray v Mulberry Comp...

    The Court of Appeal has upheld earlier decisions that an employee’s belief in th...

    Read more
  • BLOG

    Mythbuster – Political Burnout Won’t ...

    The UK is getting ready for its third general election in four years. Hanging ov...

    Read more
  • BLOG

    Working Time Regulations

    Read more
  • REC

    CASE STUDY

    REC

    The events are brilliant. Amanda Chadwick, one of the expert speakers, is a very

    Read more
  • Grantley Hall

    CASE STUDY

    Grantley Hall

    Whenever we have a sensitive issue - sometimes involving individuals with protec

    Read more
  • Lady Heyes Holiday Park

    CASE STUDY

    Lady Heyes Holiday Park

    Overall it's definitely had a noticeable impact on the business and how I perfor

    Read more

Do you have any questions?

Get a free callback from one of our regional experts today